Cancellation Policy

Wholesale pricing fluctuates with agricultural market conditions and is locked only at the moment of order confirmation — not before. Prices quoted prior to confirmation are estimates and subject to change.

Late payments are subject to a standard interest penalty of 1.5% per month on the outstanding balance until settled.

Legal risk and responsibility for food spoilage shifts entirely to the buyer (restaurant or grocery business) the moment the delivery is dropped off at their physical loading dock. Proper on-site handling and storage from that point forward is the buyer's responsibility.

Cancellation deadlines are set by food category:

• Dry & frozen staples: 24-hour notice required before delivery dispatch.
• Fresh produce, dairy & meats: cut-off at 4:00 PM the business day prior to delivery. Cancellations received after this cut-off incur a 50% inventory charge.
• Custom & special pre-orders: cannot be cancelled once sourced, and are subject to a 100% billing penalty.

If a client rejects a delivery that is confirmed to be in good, sellable condition after our truck has already arrived at their loading dock, a mandatory flat $75 restocking fee applies, in addition to full billing of the original invoice.

All cancellations and rejections are logged and tracked in line with food distribution and safety protocols. This tracking supports traceability requirements and protects both parties in the event of a dispute.